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Solicitors Negligence

Alternatives to Court Claims Against Solicitors

You don't always need to go to court to hold a solicitor accountable. Here, we set out the alternative options to help you choose the right route to justice.

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If you’re unhappy with the service or advice that you’ve received from a solicitor, going to court isn’t your only option. There are several straightforward and effective ways to resolve such issues — often without the stress, cost or delay of legal proceedings.

Here, our experts explain how to use internal complaints procedures, the Legal Ombudsman, the Solicitors Regulation Authority (SRA) and other avenues to hold a solicitor accountable without having to go to court.

Get in touch to book a free, no-obligation consultation today by calling 0333 043 3230 or emailing hello@solicitorsnegligence.co.uk.

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Internal Complaints Procedure

Every law firm is required to have a clear complaints process. If you have concerns, your first step should be to raise the issue directly with the firm. This will require you to explain what went wrong and how you’d like the matter to be resolved. 

Firms must provide details of their complaints procedure (usually on their website or on request) and should aim to resolve matters within eight weeks. If you’re not satisfied with their response, you can escalate your complaint. 

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The Legal Ombudsman

If your complaint is about poor service and the law firm hasn’t resolved it to your satisfaction, you can contact the Legal Ombudsman. This independent body investigates complaints about solicitors and other legal professionals. 

The Ombudsman can help with issues such as delays, unclear communication, problems with bills or lost documents. The service is available to individuals, small businesses, charities and trusts. 

You can contact the Ombudsman by phone, email or via its website.

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The Solicitors Regulation Authority (SRA)

If your concern is about a solicitor’s behaviour — such as dishonesty, fraud, discrimination or a breach of professional rules — you can report this directly to the SRA. 

The SRA regulates solicitors in England and Wales and sets standards for professional conduct. It has the power to investigate and take action, which can include fines, restrictions or even closing a firm in serious cases. 

Examples of SRA breaches include lying to or misleading clients, stealing client money or failing to follow professional rules.

You can report a solicitor to the SRA via its website. 

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Other avenues

Depending on your situation, you may also be able to:

  • Seek advice from the Law Society, which offers guidance on using solicitors and making complaints.
  • Contact professional bodies relevant to your case (for example, the Bar Standards Board for barristers).
  • Use alternative dispute resolution services such as mediation or arbitration, which can help to resolve disputes without taking formal legal action.

Remember:

  • Always start by raising your concerns with the law firm directly.
  • Keep records of all communications and documents.
  • If you’re unsure which route to take, seek independent advice.

For further help, reach out to our team.

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