Taking legal advice from non-solicitors — your rights explained

Over the past 15 years, the legal services market in England and Wales has changed significantly. It’s no longer the case that only solicitors or traditional law firms can provide legal advice and services. Since the introduction of the Legal Services Act 2007 and subsequent changes in October 2011, a wide range of organisations — including banks, building societies and even supermarkets — have been permitted to offer certain legal services to the public. 

This is sometimes referred to as ‘supermarket law’.

Who can provide legal advice?

Legal advice may now be provided by:

• Solicitors
• Other lawyers
• Paralegals & trainee solicitors
• Non-lawyer organisations

Qualified legal professionals regulated by the Solicitors Regulation Authority (SRA).

This includes barristers, legal executives and licensed conveyancers — each regulated by their own professional bodies.

Individuals who may not be fully qualified solicitors but are often involved in providing legal support and advice under supervision.

Alternative Business Structures (ABSs) such as banks, insurance companies and supermarkets, which may employ lawyers but aren’t traditional law firms.

The same standards apply

Regardless of where you get your legal advice from, it’s important to understand that:

• The standard of service remains the same — regardless of whether you receive legal advice from a solicitor, barrister, legal executive or non-traditional provider, you’re entitled to expect a competent and professional service.
• Regulation & redress — most providers of legal services are regulated and must adhere to strict codes of conduct. If you receive poor advice or service, you may be able to complain to the relevant regulator or seek redress through the Legal Ombudsman.
• Negligence principles apply — if the legal advice you receive falls below the standard expected of a reasonably competent professional and you suffer a loss as a result, you may have grounds to bring a claim for professional negligence. This applies whether the advice was given by a solicitor or another authorised provider.

Risks & considerations

While increased choice can be beneficial, it’s important to be aware of the potential risks:

• Check whether it’s regulated — always check that your legal advisor or their organisation is properly regulated. This ensures that you have access to complaints procedures and compensation if things go wrong.
• Understand who’s advising you — ask about the qualifications and experience of the person handling your matter.
• Check their scope of services — some non-traditional providers may only offer limited legal services, so make sure that they can meet your needs.
• Check insurance — while solicitors and barristers are required to have insurance, other legal service providers may not be. If you’re using a non-solicitor for legal advice, ask about their insurance arrangements before proceeding.

What to do if something goes wrong

If you believe that you’ve received poor legal advice or service, you may have several options.

If you need help, talk to us today by calling 0333 043 3230 or emailing hello@solicitorsnegligence.co.uk.