Routes to redress other than the court

Legal Ombudsman

The Legal Ombudsman was established by the Office for Legal Complaints under the Legal Services Act (2007) in an attempt to simplify the complaints system and to make sure consumers had access to an independent expert to resolve complaints. It works alongside other bodies including the SRA, Legal Services Board and Bar Standards Board to provide an independent service and has formal powers to resolve complaints about lawyers.

The Legal Ombudsman complaints service is available to members of the public, very small businesses, charities and trusts. Complaints usually relate to poor service. Similar to the practice advocated by the SRA, any complaint should be made informally to the solicitor or firm prior to contacting the Legal Ombudsman.